Contact us

Terms of Use

TERMS of SERVICE

Effective: 2025-06-26

The following terms and conditions are applicable for clients that have received an invoice, Have signed a contract or have been charged by Laughton Creatves.

Hereafter, the “person”/”organization”/”Company”/”agency” buying any packages, plans referred in this document as “Services” that includes – Web Design, Search Engine Optimization SEO, Pay-Per-Click Campaigns, Social Media Paid Ads, Google Ads, PPC Ads, Ads Management, Social Media Management, Analytics Reports, Monthly Maintenance, WordPress, WooCommerce, E-commerce, Service Call, Landing Page, Graphic Services including Brand Identity Design, Logo, Brochures, Business Cards, Banners, Posters, E-Design, Presentation, eBrochures, Booklet, Folder, QR Code, Audio, Print, Delivery, Video, ebooks, Editing, Branding, Video Production & Shooting, Photography, Social Media, Social Media Icons, Internet Marketing Training and any other Strategy Formulation, Training, Graphics and any Marketing and Sales Services is something from Laughton Creatves. or any of the direct / redirect / indirect links to this page, URL’s, or Domains will be referred in this document as “Client”, “you”, “your” and Laughton Creatves as the “Service Provider”, “we”, “us” “our”.

This agreement is based on any past, present and or future Services provided by the Service Provider to the Client. Since the Services offered by the Service Provider are unique and different from one another, the following terms and conditions apply as per the specific Services purchased and documented in the invoice provided by the Service Provider. Other than the Common Terms & Conditions, additional conditions will apply based on the Client’s purchase of the invoiced Services. The following terms and conditions are service-specific as per the Client’s purchase of the services documented in the invoice.

 

COMMON TERMS & CONDITIONS FOR OUR SERVICES

1. Authorization: The Client is engaging the Service Provider, as an independent contractor for the specific purpose of designing and setting up new accounts for the purchased Services. If need be, the Client hereby authorizes the Service Provider to access their pre-existing accounts allowing “write permission” and authorizes the Agent, Company, Associates and the Account Provider to provide the Service Provider with permission for the Client’s accounts, and any other login, access information or programs which need to be accessed. The client also authorizes the Service Provider to use the login information to access any third-party accounts associated with the purchased Services or site from where the Client would like the Service Provider to access licensed images, copyrighted text and other technical information, configurations, audio, video, media and content useful in designing and developing the purchased Services.

 

2. Links: This agreement contemplates that all links provided by the Client have been verified and approved for use on the Client’s Services. The Service Provider takes absolutely NO RESPONSIBILITY in ANY suit(s) that are directed to the Client from links that have not been approved for use on the Client’s account and Services.

 

3. GRAPHICS & AUDIO, VIDEO MEDIA

It is anticipated that the Service Provider will create, capture or receive from the Client all graphics, audio, video media elements necessary to complete the Client’s Services. This includes audio, video, images, photography, scanning services, video, and photo shooting, editing, animation, and 3rd party stock photography, audio, video and any media element as listed below:

3.1. Photography, Audio, Photography, and Video Shooting: For Clients residing in the U.S and Canada, at the request of the Client the Service Provider will visit the Client’s place of business and capture images, video, audio in digital format for inclusion on the Client’s Services. The Service Provider will also be able to scan images, send and receive digital media formats for audio, video and shoot videos at the Client’s request. Due to the differing needs of Clients, the quantity of digital photography, video production, footage, shooting locations and scans and costs incurred will be negotiated. The client agrees to pay for all additional travel, food and stay costs for our team involved in this process.

3.2. 3rd Party Stock Photography, Audio, and Video: Any costs incurred in purchasing 3rd party stock photography must be paid by the Client. The Client takes full responsibility for any 3rd Party Stock Photography, Audio and Video that he provides to the Service Provider by any medium and will hold harmless, protect, and defend the Service Provider and its subcontractors from any claim or lawsuit arising from the use of such elements furnished by the Client.

3.3. Text & Files: Text and any other file supplied by the Client shall be provided in popular readable electronic format (i.e. Microsoft Word / .jpg / .gif / .png / .pdf). Submission can be made as: an email attachment; or a CD; or a DVD; or an external USB drive. If the Service Provider is requested to obtain files by other means, then appropriate charges will incur. ( What does the mean of the last sentence )

 

4: PAYMENT TERMS & CLIENT RESPONSIBILITIES

4.1. Additional Requests: If the Client wants the Service Provider to develop or design any additional material for web or print purposes, the standard rate of $120/hr will be applicable. The price can be negotiated based on the work required.

4.2. Payment Terms / Workflow: Unless stated in our quotation or invoice, the Client agrees to pay the Service Provider full cost upfront for all / any Services. Upon receiving the full payment, and making sure that the Service Provider has complete access and content from the Client, our designing and development process will commence. When buying our Services online, the Client is required to pay the full amount upfront through our secure PayPal gateway. We accept email transfers in the case where the Client is not comfortable buying through Paypal Online Credit Card. Only in the case where the total amount for the development exceeds $15,00, a minimum deposit of 50% of the total quoted amount is required to commence development. Other means of commencement may be negotiated. The remainder (final payment) of payment is due upon or prior to completion of development. The payment can be made in the form of an online Credit Card Payments, Bank Draft, Money order, Cheques, Bank transfers, email transfers. The Service Provider reserves the right to remove all web content, designs, development from the Internet if payment is not made within thirty (30) days after delivery of our completion notification. If a payment delay is anticipated, please contact the Service Provider to discuss potential problems in advance. If problems are anticipated, we may be able to accommodate an alternate arrangement. If the Client is delinquent in their payment, then proper actions may be taken by the Service Provider and the account may be handed over to a 3rd party Collections Agency for proper handling and recovery. All payments should be made payable to Glenford Laughton, as Laughton Creatves is an unregistered business name. Any checks, transfers, or other payment methods must be addressed to Glenford Laughton. Receiving payment by cheque will be considered complete once the cheque has been successfully cashed. All payments should be made payable to Glenford Laughton, since Laughton Creatves operates as a trade name under Glenford Laughton.

4.3. Monthly Subscription Service Payment: The Client agrees to pay the monthly fees in advance for each month. The monthly Service Provider reserves the right to hold the monthly services if payment is not made within five (5) days after the due date. If a payment delay is anticipated, please contact the Monthly Service Provider to discuss potential problems in advance. If problems are anticipated, we may be able to accommodate an alternate arrangement. If the Client is delinquent in their payment, the proper actions may be taken by the Monthly Service Provider and the account may be handed over to a 3rd party Collections Agency for proper handling and recovery. All payments should be made payable to Glenford Laughton, as Laughton Creatves is an unregistered business name. Any checks, transfers, or other payment methods must be addressed to Glenford Laughton. Receiving payment by cheque will be considered complete once the cheque has been successfully cashed. All payments should be made payable to Glenford Laughton, since Laughton Creatves operates as a trade name under Glenford Laughton.

4.4. Client Amends for Services: The Service Provider prides itself on providing excellent customer service. That is the spirit of our agreement and the spirit of the Service Provider’s business. To that end, we encourage input from the Client during the design process. The Service Provider understands, however, that the Client may request significant changes to Services that have already been rendered to the Client’s specification. To that end, please note that our agreement does not include a provision for significant design, development or production in excess of our agreement. Some examples of significant Service modification at the request of the Client include: Any additional requests that fall outside the original scope of work will be subject to a new agreement and pricing, which will be negotiated based on the extent of the changes. The client will be responsible for any extra charges incurred as a result of significant changes, such as new design requirements, additional revisions, or major adjustments to the original service plan. The client is expected to provide feedback within 5 business days of receiving any deliverables. Failure to do so may result in project delays and potential pause fees.

4.4.1. Designing, producing and shooting a completely new video, audio, photography, graphic design, ad, website layout or strategy, vision change to accommodate a substantial change at the Client’s request.

4.4.2. Recreating or significantly modifying the company logo, graphics, resetting new accounts for Google tools such as Google Analytics, Ads, Google Console, Google Maps and Google Places at the Client’s request.

4.4.3. Replacing more than 50% of the text, image content to any given page, graphics at the Client’s request.

4.4.4. Creating a new navigational structure or changing the design or links in graphics at the Client’s request.

4.4.5. Significantly reconfiguring the Client’s PPC AD account, Campaigns, Advertisement, Graphic Designs or Web Links.

4.4.6. For Monthly Technical Maintenance: Any content upload, update such as uploading and replacing text, images to any given page at the Client’s request or significantly reconfiguring the Client’s shopping cart with new product upload, shipping or discount calculations if an e-commerce enabled site has been selected by the Client.

4.4.7. Any additional content update on the website other than the one already included in our Virtual Assistance Plan.

Clients who anticipate frequently changing the look of their site during the design process and Clients who desire to be an intricately involved design of each page, graphics or PPC campaigns are encouraged to negotiate an agreement before purchasing our Services.

If significant development is requested by the Client in excess of our agreement, charge(s) will be invoiced accordingly.

 

5. COPYRIGHTS AND TRADEMARKS

The Client represents to the Service Provider and unconditionally guarantees that any elements of text, graphics, photos, designs, audios, videos, trademarks, or other artwork furnished to the Service Provider via Email, Phone, Internet, On-Paper, in-meeting and otherwise, for inclusion in the Client’s web site are owned by the Client, or that the Client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend the Service Provider and its subcontractors from any claim or suit arising from the use of such elements furnished by the Client. The client agrees that any content used while developing the website is owned by the client and Under no circumstances will the Service Provider be liable for Client’s Content or the content of any third party, including, but not limited to, for any errors or omissions in the Client’s Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, transmitted or otherwise. The Service Provider will not be liable for any Copyright Infringements.

5.1. Third Party Modifications: Some Clients may desire to independently edit or update their Services after completion of the design/development as a way to control costs and avoid further expense. The Client agrees that once we complete the development for Client’s Services and the Client or an agent of the Client other than the Service Provider attempts to update Services that were previously rendered by the Service Provider and damages the design or impairs the ability for the Services to display or function properly, then time to repair the will be assessed at the hourly rate of $120. Please note that the aforementioned is applicable for Monthly Maintenance as well.

5.2. Assignment of Development: The Service Provider reserves the right to assign certain subcontractors to this development to ensure the right fit for the job as well as on-time completion. The Service Provider warrants all work completed by subcontractors for this development.

5.3. Additional Expenses: The client agrees to reimburse the Service Provider for any critical Client requested expenses necessary for the completion of the development. Examples would be the purchase of specific fonts; the purchase of specific photography, audio, video; forms; the purchase of specific software; using any third-party plugins; third-party online portals; submittal to specific search engines at the Client’s request.

5.3. Age Requirement: Authorized representative of the Client certifies that he or she is at least 19 years of age and legally capable of entering a contract in the Province of British Columbia on behalf of the Client.

5.5. Abuse Policy: The client agrees to work together, deal and behave with the Service Provider in a professional manner. Any kind of repeated pattern of inappropriate, false accusations, harassment, derogatory or threatening speech directed towards the Service Provider, its officers, staff, and contractors will not be tolerated. The Service Provider has the right to take strict action, legal steps, abiding the law and resume the development process and any related Services right away offering no refund or guarantees to the Client. The Service Provider has zero-tolerance for Clients abusing our Services.

5.6. Limited Liability: The Client agrees that any material submitted for publication will not contain anything leading to abusive or unethical use of the Service Provider. Abusive and unethical materials and uses include, but are not limited to, pornography, obscenity, nudity, violations of privacy, computer viruses, harassment, any illegal activity, spamming, advocacy of illegal activity, and any infringement of privacy. The Client hereby agrees to indemnify and hold harmless the Service Provider from any claim resulting from the Client’s publication of material or use of those materials. It is also understood that the Service Provider will not publish information over the Internet which may be used by another party to harm another. The Service Provider will also not develop pornographic or illegal software for the Client. The Service Provider reserves the right to determine what is and what is not suitable. Laughton Creatves, as a sole proprietorship, limits the owner’s personal liability to the fullest extent permitted by law.  The client agrees that they will not pursue personal assets of the owner for any business-related claims, losses, or damages.

5.7. Indemnification: The Client agrees that it shall defend, indemnify, save and hold the Service Provider harmless from any and all demands, liabilities, losses, costs, and claims, including reasonable attorney’s fees associated with the Service Provider’s development of the Client’s Services. This includes Liabilities asserted against the Service Provider, its subcontractors, its agents, its clients, servants, officers, and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by the Client, its agents, employee or assigns. The Client also agrees to defend, indemnify and hold harmless the Service Provider against Liabilities arising out of any injury to person or property caused by any products or services sold or otherwise distributed over the Client’s web site. This includes infringing on the proprietary rights of a third party, copyright infringement, and delivering any defective product or misinformation which is detrimental to another person, organization, or business. Under no circumstances, including negligence, shall the Service Provider, its officers, agents or anyone else involved in creating, producing or distributing service be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the service; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to the Service Provider records, programs or services. Notwithstanding the above, Client’s exclusive remedies for all damages, losses, and causes of actions whether in contract, tort including negligence or otherwise, shall not exceed the aggregate amount which Client paid during the term of this contract and any reasonable legal fee and court costs.

5.8. Ownership: Copyright to the finished assembled work of Services produced by the Service Provider and graphics shall be vested with the Client upon final payment for the development. This ownership is to include design, photos, graphics, source code, work-up files, text, and any program(s) specifically designed or purchased on behalf of the Client for completion of this development. All materials developed that are intended for publication to the web remain the property of Service Provider until such time as final payment for the development has been tendered by the Client. At this time, all materials become the property of the Client and may be used by them as desired. Should materials described in this agreement be used on the web by the Client before the tender of final payment, then this agreement is breached and appropriate penalties will apply. Laughton Creatves retains ownership of all intellectual property, including proprietary designs, tools, and assets used in the development process, unless otherwise agreed upon in writing. Ownership is transferred to the client only after full payment has been made. Software, stock images, and any licensed assets provided by Laughton Creatves will be licensed to the client for use only after full payment has been made. Ownership of proprietary software or third-party assets (such as stock images) will not be fully transferred; instead, a license for usage will be granted as per the terms of the license agreement.

5.9. Design Credit & Reviews: The client agrees that the Service Provider may put a byline on the bottom of their web site, establishing design and development credit. The client also agrees that the web site, graphics, video, audio and any development created for the Client will be included in the Service Provider’s portfolio and the Client will provide a text review, audio or video testimonial when requested by the Service Provider. If any or none of these are acceptable, please inform the Service Provider beforehand via email or in writing via registered mail.

5.10. Nondisclosure: The Service Provider, its employees, and subcontractors agree that, except as directed by the Client, it will not at any time during or after the term of this Agreement disclose any Confidential Information to any person whatsoever. Likewise, the Client agrees that it will not convey any confidential information obtained about the Service Provider including strategies, vision, information mind maps, training to another party. Any confidential business strategies, designs, or plans shared by Laughton Creatves remain protected under this agreement, and the client agrees not to disclose or use any proprietary information without express written consent.

5.11. Completion Date & Cancellation Policy: The Service Provider and the Client must work together to complete the development in a timely manner for both parties to remain profitable. Cancellation of the development at the request of the Client must be made within 2 weeks (14 days) of the purchase. In the event that development is postponed or canceled at the request of the Client after 14 days of purchase, the Service Provider shall have the right to retain 50% of the total amount invoiced for the service as a deposit and development expenses. If this amount is not sufficient to cover the Service Provider for time and expense already invested in the development, an additional payment may be due.
If the Client delays feedback or communication for 10 business days or more, or stalls the project due to indecision, a project pause fee of $300 will be applied. This fee covers the cost of reallocating resources and resuming the project at a later time. If the project is paused due to Client delays or communication stalls, an unpause fee of $300 will be required to restart the project once the Client is ready to proceed.
In addition to the pause and unpause fees, if the project continues to occupy hosting space on our servers due to extended Client delays, a Website Design & Development Hosting and Maintenance Fee will be applied. This fee ranges from $360 CAD to $630 CAD per month plus HST, depending on the size and complexity of the website. This monthly fee will continue until the Client provides the necessary deliverables for the project to proceed or the project is transferred off our servers.
If the project is stalled due to indecision or internal delays on the Client’s side, despite feedback being provided, the Client may be charged for ongoing consultation and project maintenance at a rate of $90 per hour, with a 2-hour minimum.

5.12. Entire Understanding: These terms thereto constitute the sole agreement between the Service Provider and the Client regarding any development provided by the Service Provider for the Client. It becomes effective immediately upon engagement of services from the Service Provider or buying any Services from the Service Provider. It is the spirit of this agreement that this will be a mutually beneficial arrangement for the Client and the Service Provider. Both parties warrant that they have read and understood the terms set forth in this agreement. This agreement is effective on all the Clients that the Service Providers has rendered Services and where the Client has purchased the Services, and for any Client that has any Services with the design credit or byline in the footer mentioning “powered by” or “website designed by” etc. linked to the Service Provider’s URL’s.

5.13. Revisions To These Terms Of Agreement: The Service Provider reserves the right to revise, amend, or modify the Terms of this Agreement and other Terms Of Use, Privacy Policies and Agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our Terms of Agreement. By using our services, you agree to the terms of our Privacy Policy, which outlines how we collect, use, and protect your personal data. The Privacy Policy is available at https://client.laughtoncreatves.com/terms-of-services/ 

 

6. WEBSITE DESIGN & DEVELOPMENT TERMS

Website, Web Design, Web Development / Plans / Packs / Packages – Terms & Conditions: For Client’s purchasing the Website Design Services as contemplated in each of the Web Design Plans mentioned on the respective pages:

 

6.1. Domain Registration: At the Clients request, the Service Provider may secure a domain name (www.myname.com | .ca, etc.) on behalf of the Client. All charges incurred in doing so will be billed to the Client as an additional fee. These are Internet fees and are not a source of income for the Service Provider. Should the Client desire a specific domain name that is already owned by another party then an alternative domain name must be registered. If the Client already has a domain name, the Service Provider may coordinate redirecting the address to the new hosting server.

6.2. Standard Hosting Services: Standard Hosting Services: At the Client’s request, the Service Provider may order an account with a Host Provider on behalf of the Client or the Client may order the account independently. We offer the Client the ability to order this account independently as a way to help the Client control cost. If the Client chooses to have the Service Provider order an account with a Host Provider, the Client agrees to pay all necessary hosting fees before ordering. If however, the Client is not an advanced user of the Internet, the Client is encouraged to use the services of the Service Provider to secure and maintain this account.

6.3. E-mail Assistance: The Service Provider may offer e-mail assistance to Clients who have their World Wide Web site residing on the Service Providers server. This includes a provision to assist the Client with e-mail setup using the maximum number of accounts allowed by the Service Provider. Current e-mail clients supported by the Service Provider include all versions of Microsoft Outlook Express and Outlook for all Microsoft Office products. In some cases where the e-mail setup is not successful, the Client may have to contact their Hosting or Email company for further assistance. For Clients who’s World Wide Web site resides off the Service Providers server, it is urged that the Client contact their Hosting Provider for e-mail assistance.

6.4. Cross-Browser Compatibility: Our services are designed to be compatible with the latest stable versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge.

6.5. Add-Ons: These are additional configurations, features, programming languages that the Client may wish to use for their World Wide Web site. If a large scale development using any and or all of these add-ons is necessary, the price can be negotiated for CGI / PHP / DHTML / Real Audio/Video / QuickTime / QuickTime VR / Microsoft Media / Java Applets / JavaScript / MySQL Databases, E-commerce/Merchant Account/Secure Certificate. The Service Provider recommends the use of your banks’ e-commerce services. If information is required, the Service Provider will be pleased to offer assistance in obtaining further information. The Client understands and agrees that any cost and charges incurred directly or indirectly related to the Client’s E-commerce website portal, fees, penalty or sales are not covered by the Service Provider. From the day the website is completed by the Service Provider; the Service Provider makes absolutely no liability for Client’s eCommerce customer complaints and any transaction, function, configuration, third-party plugin, open-source CMS, application failures. The Service Provider is not responsible for maintaining the Client’s website unless the Client is a monthly paid service subscriber for technical monthly maintenance packages.

6.6. Search Engine Registration: Upon final payment of development and at the Client’s request, the Service Provider will optimize the Client’s World Wide Web site with appropriate titles, keywords, descriptions, and text and thereafter submit the Client’s World Wide Web to free search engines and directories.

6.7. Website Design Services: The client agrees that the Service Provider may use open source platforms such as WordPress CMS and third-party applications to build website and will not be held liable for any faults, loopholes, hack, spam or any other problem arising due to mismatch, upgrading error with different versions of the CMS & plugins, applications. The Client also agrees and understands that problems arising due to third-party hosting, servers, domain provider or any technical reason or by the act-of-god is not the fault of Service Provider and therefore agrees to hold harmless, protect, and defend the Service Provider and its subcontractors from any claim or lawsuits.

6.8. SEO Keywords & Pages: The Service Provider does not provide any Warranty/Guarantee for Search Engine Ranking. Moreover, the Page rank depends on various different factors such as your website content relevancy, page popularity, authentic backlinks, domain age, blogging consistency, social media presence, and niche.  If the Client is looking for a guarantee over the page rank, the Client should get our Search Engine Optimization services.

6.9. Development Hosting & Maintenance Fees Due to Client Delays: For website design and development projects hosted on our servers, the Client acknowledges that the agreed-upon timeline requires their timely participation, including providing feedback, approvals, and deliverables. If the project timeline is exceeded due to Client-caused delays of ten (10) business days or more, the project will be deemed as occupying active development space on our servers.

Accordingly, the Client agrees to pay a Website Design & Development Hosting and Maintenance Fee to cover server space, system resources, data storage, and continued maintenance during the delay period. This fee is charged monthly until the project resumes active development or is transferred to the Client’s own hosting.

  • The monthly fee ranges from $360 CAD to $630 CAD plus HST, depending on the size and scope of the website.
  • The applicable rate will be communicated in writing based on the project’s data footprint, resource usage, and complexity.
  • This fee does not include ongoing design, development, or content changes; it solely covers hosting, server maintenance, and basic upkeep.
  • Once the Client provides all outstanding deliverables and the project resumes, this temporary hosting fee will cease.

If the Client opts to transfer the website to an external hosting provider during this time, our standard website transfer procedures and fees apply.

6.10. Accessibility Compliance: While we take reasonable steps to design websites that follow accessibility best practices, including adherence to AODA (Accessibility for Ontarians with Disabilities Act) and WCAG (Web Content Accessibility Guidelines), ultimate responsibility for ensuring legal compliance with applicable accessibility regulations rests with the Client.

The Client acknowledges that basic accessibility practices (such as text readability, contrast, alt tags, and heading hierarchy) are incorporated as part of our standard website development. However, full compliance with AODA, WCAG 2.1, or any other accessibility legislation requires a detailed audit and implementation of advanced accessibility features.

These additional services—including accessibility audits, remediation, certification, and reports—are not included in standard website development and are offered as separate billable services upon request. The Service Provider is not liable for accessibility-related legal claims unless such services are expressly included in the signed proposal and invoice.

If the Client requires full accessibility compliance, they must notify the Service Provider in writing so that a separate proposal can be provided for this work.

6.11. AI-Generated Content & Media: The Client acknowledges that the Service Provider may use artificial intelligence (AI) tools—including but not limited to text generation, image creation, video rendering, or automation—in the design, development, and production of websites, graphics, content, or marketing assets.

While AI tools enhance creative efficiency and accelerate production timelines, the Client is solely responsible for reviewing and approving all final deliverables to ensure accuracy, brand alignment, legal compliance, and factual correctness.

The Client understands that any content, copy, images, video, or media generated using AI are subject to the limitations and terms of use of the AI platforms employed. The Service Provider shall not be held liable for inaccuracies, unintended representations, or misinterpretations resulting from AI-generated content.

The Client further acknowledges that AI-generated assets—such as copywriting, images, graphics, voiceovers, or video—are billable items. Fees for AI-generated content will be included in project costs in the same manner as human-created work, factoring in the value of creative direction, prompt engineering, refinement, post-production, and usage rights.

If the Client requires exclusively human-created content or wishes to avoid the use of AI-generated assets in their project, the Client must notify the Service Provider in writing before project commencement so that a custom proposal and timeline adjustment can be provided. Additional fees may apply.

6.12. Data Backup & Disaster Recovery: While the Service Provider performs routine backups for websites hosted on its servers, the Client acknowledges that these backups are intended for disaster recovery purposes only and may not capture every incremental change.

The Client is solely responsible for maintaining independent backups of all website content, files, databases, and data, including but not limited to text, images, products, and customer information. The Service Provider shall not be held liable for any data loss, corruption, or security breach caused by hosting failures, third-party outages, software errors, cyberattacks, or acts of God.

Backup restoration services are available upon request and may incur additional fees depending on the complexity and scope of the restoration.

For Clients with critical data or high-frequency updates, the Service Provider strongly recommends implementing an enhanced backup solution, which can be offered as an additional paid service upon request.

6.13. Termination for Client Misconduct: The Service Provider reserves the right to immediately terminate this agreement without refund if the Client engages in any form of abusive, harassing, discriminatory, defamatory, threatening, illegal, or unethical behavior directed toward the Service Provider, its staff, subcontractors, or representatives.

This includes, but is not limited to:

  • Verbal or written abuse
  • Discriminatory remarks
  • Defamation, including public slander or libel
  • Threats, intimidation, or harassment
  • Malicious chargebacks or fraudulent payment disputes
  • Any illegal or unethical activities related to the project or services

In the event of termination under this clause:

  • Any unpaid balances for services rendered up to the termination date become immediately due.
  • The Service Provider is under no obligation to deliver any remaining work, files, or assets.
  • The Service Provider reserves the right to pursue legal remedies or collection processes if necessary.

This clause is in addition to, and reinforces, the existing Abuse section outlined in this agreement.

6.14. Ownership of Design Concepts and Portfolio Rights: All preliminary designs, drafts, mockups, wireframes, concepts, and proposals created by the Service Provider remain the intellectual property of the Service Provider unless otherwise agreed upon in writing. Ownership of the final deliverables is transferred to the Client only upon full payment of all outstanding invoices related to the project.

Rejected, unused, or preliminary concepts remain the property of the Service Provider and may not be used, replicated, or modified by the Client without written consent.

The Client grants the Service Provider the right to showcase completed work—including website designs, branding, graphics, videos, and other deliverables—as part of the Service Provider’s portfolio, marketing materials, case studies, and promotional content. This excludes any confidential or proprietary information provided by the Client, including private data, financial records, legal-sensitive materials, or any explicitly designated confidential content.

If the Client wishes to exclude specific work from being displayed in the Service Provider’s portfolio due to confidentiality concerns, this must be requested in writing and mutually agreed upon prior to project commencement or at the time of final delivery.

6.15. Late Payment Reminder Fee: Invoices are due as stated in the Payment Terms section of this agreement. If payment is not received within seven (7) days of the due date, the Service Provider reserves the right to apply a late payment reminder fee of $25 CAD per overdue invoice. This fee covers the administrative time required to manage overdue payments and issue reminders.

This reminder fee does not apply to Clients who have a separate written agreement with the Service Provider outlining customized payment terms unique to their project or account.

Failure to settle outstanding invoices within thirty (30) days may result in additional actions, including but not limited to suspension of services, removal of web content from servers, and referral to a collections agency as outlined in the Payment Terms section.

6.16. Scope Creep Examples: The Service Provider strives to maintain clarity on what is included within the agreed project scope. Any requests that fall outside the original scope will be subject to additional charges, based on our standard hourly rate or a separate quote.

The table below outlines examples of what is considered In Scope versus Out of Scope:

Task/Request

In Scope (Included)

Out of Scope (Additional Fees Apply)

Website design based on approved concept

✅ Design based on the agreed concept

❌ Redesigning after final approval

Page content edits (first round)

✅ Edits during the revision round

❌ Major content rewrites, restructuring, or new pages

Adding images provided by the client

✅ Uploading images

❌ Extensive image sourcing beyond agreed stock limits

Website navigation setup

✅ Based on agreed sitemap

❌ Major structural changes or adding new sections

Copywriting support

✅ Minor text adjustments for layout or clarity

❌ Full copywriting, blog writing, or SEO content creation

E-commerce setup (if included)

✅ Setup of initial agreed product set

❌ Adding large batches of products beyond initial scope

Technical revisions

✅ Fixing bugs or errors within agreed development

❌ Feature requests not discussed in the proposal

This table is intended to serve as a guideline. Any task not explicitly mentioned in the project proposal is subject to review and may be considered outside of scope at the discretion of the Service Provider.

6.17. Privacy Policy: Our Privacy Policy outlines how we collect, use, and protect your personal data in accordance with industry best practices and applicable laws. By using our services, you agree to the terms of our Privacy Policy, which is available at:

https://laughtoncreatves.com/privacy-policy

The Privacy Policy is incorporated by reference into this Terms of Service agreement.

6.18. Credit Card Processing Fee: For Clients who choose to pay via credit card, a processing fee of 2.9% will be added to the total invoice amount. This fee covers the charges imposed by payment processors. If the Client prefers to avoid this fee, alternative payment methods such as bank transfers or e-transfers are available and encouraged.

This fee applies unless otherwise agreed in writing or unless a custom payment arrangement is made between the Client and the Service Provider.

 

7. MONTHLY WEBSITE MAINTENANCE, SEO TERMS

7.1. Monthly Web Updates / Upgrades / Monthly Technical Maintenance / WordPress, Woocommerce, Website Maintenance: For Client’s purchasing Monthly Technical Maintenance and Monthly Seo Services – The Client agrees to let the Service Provider update and maintain their website on a monthly basis. The Client understands agrees and authorize the Service Provider to make changes to the programming, HTML, PHP, CSS, JQuery, coding, database, feeds, server settings, configurations, DNS, MX, Seo keywords, locations, XML, plugins, widgets, applications, podcast and security settings, backup, content and all the other technical and non-technical features necessary to improve the overall exposure and performance of the website.

7.2. Monthly Website Maintenance Service Assistance: For Client’s purchasing Monthly Technical Maintenance and/or Virtual Assistance Services – The Client understands and agrees that Website Maintenance is performed on a periodic basis depending on the size of the website. Any request by the Client in excess to the maintenance plans will be billed separately and must be submitted via email between 10 AM to 4 PM, Mon – Fri. Any request received after 4 PM will be considered as a request for the next day. The client agrees that to process such requests, the Maintenance Service Provider may take 3 to 5 business days depending on the request queue.

7.3. Monthly Maintenance Guarantee: The Client understands and agrees that web maintenance is done on an open-source content management system such as WordPress and/or Woocommerce, third-party plugin, interface that is saved on a third-party hosting server and failure or success of such updates depends on a number of factors such as server response time, server bandwidth, internet connection, version compatibility with other plugins, widgets, by act of God; making the monthly maintenance guarantee ineffective and therefore agrees to hold the Maintenance Service Provider harmless from any and all demands, liabilities, losses, costs, and claims, including reasonable attorney’s fees.

7.4. Monthly Paid Subscription Cancellation Policy: Cancellation of any monthly paid subscription plan such as the Technical Maintenance Plans, Monthly SEO Plans, Google Ads Management, Analytics Reporting must be notified sixty (30) days before the cancellation date via email/mail. In the event that updates are postponed or canceled at the request of the Client by email, the monthly Service Provider shall have the right to retain 50% of the original payment as a deposit and maintenance expenses. In the event this amount is not sufficient to cover the Maintenance Service Provider for time and expense already invested in the maintenance, an additional payment may be due. If additional payment is due, this will be billed to the Client within 10 days of notification via email to stop monthly updates. The final payment will be expected under the same terms as listed in this agreement.

 

8. GOOGLE CONSOLE / WEBMASTER, ANALYTICS, ADS, FACEBOOK ADVERTISING TERMS

8.1. Payment to Google Ads, Facebook Advertising and Social Media Ads: For Client’s purchasing Google Ads and/or Facebook Advertising Services: Pay-Per-Click PPC is a paid advertisement service where the Client pays directly to Google Inc. and Facebook Inc. for any clicks (pay-per-click) that the online web visitors may click using the Ad’s/Campaigns designed by the Service Provider. The Client agrees to pay in full the set daily / weekly /monthly/yearly budget for the Pay-Per-Click ad Campaigns to Google Inc. and Facebook Inc. and accept to hold harmless, protect, and defend the Service Provider and its subcontractors from any penalty or claim or suit arising from delay in Payments to Google Inc., Facebook Inc. The Client accepts and understands that the Service Provider/Monthly Service Provider does not pay on behalf of its Client to Google Inc., Facebook Inc., and the Client takes full responsibility to run their own Campaigns / Advertisements on Google, Facebook and associated Google, Facebook Affiliate channels. The Service Provider is responsible for only setting up the Client’s ad campaign account and managing it on a monthly basis (if the monthly service is purchased) but does not act as a payer for any Google or Facebook fees, penalty, bidding or budget. The Client agrees to use their own credit card / alternate payment methods to pay to Facebook Inc., the Service Provider should not be held responsible for any payments to Google Inc., and Facebook Inc. in order to run the Ads/Campaigns. If the Client chooses to disable ads with no prior notice to the Service Provider when on monthly maintenance, the Service Provider should not be held responsible for any maintenance unless the campaigns are reactivated.

8.2. Google Ads, Facebook Advertising Campaign and Advertisement Design: The client agrees that the Service Provider may use free accounts for Google Ads. The Client agrees to provide the Service Provider with keywords related to targeted niche along with different demographics, geographic location and age groups. This will also include an idea, message, text or pictures furnished by the Client to the Service Provider. Once the Advertisement Design is approved by the Client, any further changes to the design will incur an additional cost.

8.3. Google Ads, Facebook Advertising Campaign Success Rate: Even though the Service Provider will make every effort to the best of knowledge and ability to setup Clients account, campaigns, budgeting, and ad designs in order to maximize results and success rate, failure of such (Paid Ads on Google Ads) advertisements cannot be neglected. Google Ads is a third-party application that the Service Provider will use to set up the Client’s account and design campaigns but does not own or control the application (Ads Algorithm or system application). Failure with Paid Ads can happen due to many reasons such as higher bidding by competitors, shortage of Clients funds, technical reasons, human error or by the act of god. In any case of failure, the Client agrees and will hold harmless, protect and defend the Service Provider and its Subcontractors from any lawsuit(s).

8.4. Google Tools, Ads and Facebook PPC Refund Policy: No refunds will be made on “Google Ads PPC”, “Webmaster or Google Console”, “Google Analytics”, “Facebook Advertising” and any related “Monthly Maintenance” and “Reporting” Services. The Service Provider does not offer refund for glitch and Google, Facebook AD policy violations found on the Client’s website – this includes any disapproval, illegibility from Google, Facebook team for the campaigns set up by the Service Provider due to improper format of the Clients website such as Parked Domain, Prohibited Content, Practices, Restricted Content, Editorial or technical violation. The Client understands and agrees that the Service Provider has no control over Client’s website and in order for AD Campaigns to work/function, their web page and websites must comply with Google, Facebook policies. The Client understands and agrees that the Service Provider is only responsible for setting up accounts, creating campaigns and making changes as per the Client’s request to the running campaigns and therefore should not be held liable for any performance issues, damages, online sales, web visitors, online web traffic, pay-per-click traffic, bidding, and any related issues with Ads or Facebook advertising Services.

8.5. Payment to Google Inc. and Facebook Inc.: The Service Provider uses free Facebook, Google Analytics, Webmaster Tools accounts to set up, track and monitor the website and ad campaigns. If the Client chooses to use any premium Google or Facebook services, the Client agrees to pay the premium fees directly to Google Inc. and Facebook Inc. The Service Provider is not responsible for any such payments.

8.6. Google Analytics Code Installation: The client agrees that the Service Provider is not responsible for installing the Google Analytics code on the Client’s website. The Service Provider will generate the Google Analytics code and will provide this to the Client via email. Only upon receiving Client’s written request the Service Provider will install the Google Analytics Code on a Client website. Additional fees will be applicable for such installations.

8.7. Web Improvements related to Google Console/Webmaster, Analytics: Even though the Service Provider will make every effort to the best of knowledge and ability to setup Clients account, it is not the responsibility of the Service Provider to improve the website or ad performance. Google Analytics™ or Webmaster Tools™ or Reporting service is a tracking and monitoring service and not web improvement or redesign service. The Service Provider will set up the accounts or will send reports with user data, statistics and advice on how to improve web/ad performance, but if the Client wants the Service Provider to revamp or fix the ad/websites – additional fees will be applicable. The Client agrees and will hold harmless, protect and defend the Service Provider and its Subcontractors from any lawsuit(s).

 

9. SEO Terms Reference: SEO-related terms, including definitions, guarantees, and refund policies, are outlined in Section 35: SEO Definitions, Guarantee & Refund of this agreement. Clients engaging in SEO services agree to the terms specified therein.

9.1. SEO Definitions: SEO is also known as Search Engine Optimization or Organic SEO. Definition of Single or multiple keywords related to your website content, service(s) or product(s). We will work with all keywords and/or keyword phrases provided by clients and make every effort possible to bring said keyword and/or keywords phrases to the top of major search engines like Google, Yahoo and/or Bing. However, the client must clearly understand that ‘organic SEO’ programs cannot guarantee ‘specific’ keywords and/or keyword phrases in specific search engines. Instead, our guarantee covers keyword and/or keyword phrase rankings related to a client’s website product and/or services.

Here is an example for a fictitious ‘cat grooming store in Toronto, ON’ whose company name is Cat Love Toronto Inc., and whose domain name is catslove-toronto.com.

A typical scenario of keyword phrases in the first five pages of major search engines would include any of the following:

  • Shredding
  • Shredding Toronto
  • Shredding Toronto Canada
  • Shredding Toronto Ontario Canada
  • Shredding Toronto ON
  • Shredding in Toronto

First page ranking on the company name ie: Shred Connect, the domain https://www.shredconnect.com/ or results returning from a PPC campaign (Google Ads, Sponsored Listings) do not constitute a successful first-page ranking return.

9.2. SEO Guarantee: The Client understands and agrees that Search Engines such as Google, Ask, Bing and Yahoo, etc. are third party websites that the Service Provider has no control over and Service Providers Services are only confined to optimizing the Client website with the best possible legit method and keywords. Our guarantee for the first page or the first five-page depends on the amount of competition in your niche, keyword saturation, search engine algorithms, domain age, server response time and many other technical factors. Our aim is a competitive ranking. The proliferation of boilerplate sites in these industries means that the only chance of traffic is comprehensive, professional optimization, as we offer in our SEO Services.

9.3. SEO Commitment: The contract is a month-to-month and will be renewed automatically on a month-to-month basis until you provide notice of cancellation.

9.4. SEO Performance Refunds Policy: Search engine optimization (SEO) is a long-term process influenced by many factors beyond the Service Provider’s control. Therefore:

  • Refund Eligibility:
    If the Client’s website does not appear within the first five (5) pages of Google, Yahoo, or Bing for agreed keywords after six (6) months of continuous service, a refund review may be considered. No refunds will be issued prior to six months, as organic SEO typically requires that time to produce results.
  • Limitations:
    Indexing and ranking depend on variables including server uptime, DNS settings, website coding integrity, and whether optimized content remains intact on the Client’s website. If the Client or a third party alters the site in ways that negatively affect SEO performance, this voids refund eligibility.
  • Restoration Charges:
    If optimized files are overwritten due to Client-side edits or failure to update local files before publishing, reinstallation fees may apply to restore SEO work.
  • Local SEO Limitation:
    SEO for Google Maps, Google Places, Yahoo Local, or Bing Local is not covered under this SEO refund policy. Rankings in map/local results cannot be guaranteed.

 

10. PLANNING AND QUOTING FOR YOUR PROJECT

10.1 Quotes Validity
A formal project plan and quote will be provided via email. Quotes are valid for 30 days from the date issued. Acceptance of a quote confirms the Client has read, understood, and agreed to the project scope and associated terms.

10.2 Accuracy of Information
Quotes are based on the information provided by the Client at the time of issuance. Any changes in project requirements or circumstances may result in an amended quote.

10.3 Changes After Completion
The Client will receive a watermarked draft of the project files upon completion. The Client has five (5) business days to request editorial changes only (e.g., minor text, typo corrections). Changes that alter the original project brief—such as layout modifications, new features, or additional sections—will be considered out of scope and subject to additional charges.

Requests submitted after the five (5) business day window may also incur additional charges.

11. CHANGES AND AMENDMENTS TO YOUR PROJECT AFTER COMPLETION

11.3.1 Draft Review Period: We will provide you with a draft, watermarked version(s) of your project file(s) once the post-production stage is complete. You will then be allowed five working days to notify us of any editorial changes or amendments you may require. Changes or amendments may only be editorial – those that affect the original brief are not included.

11.3.2 Scope Changes Impact: Any changes or amendments that affect the original brief may be subject to an additional charge.

11.3.3 Late Revision Policy: Any changes or amendments that we are notified of after five days of the submission of the watermarked draft may be subject to an additional charge.

 

12. OUR RIGHT TO CANCEL

12.1 We reserve all rights to terminate our provision of service to you at any time. In the event of our cancellation, any deposit will be fully refunded.

12.2 Reasons for cancellation may include, but are not limited to, staff illness, short notice medical or family emergencies, or natural/human disasters/events.

 

13. YOUR RIGHT TO CANCEL

13.1 You reserve all rights to terminate the provision of our services at any time.

13.2 In the event of any cancellation on your behalf, all deposit payments are non-refundable.

 

14. LATE PAYMENTS

14.1 Invoice credit terms will be specified at the foot of the document. Payment is required before the credit term expires.

14.2 If payment is not received within the specified credit terms, we are entitled by statutory legislation to levy an additional charge of 8% over the Royal Bank Of Canada base rate of interest for the period that the invoice remains unpaid. This policy will be enforced with immediate effect once the credit term has expired.

14.3 When sending payment by cheque, you must allow for a reasonable time for the cheque to be delivered to our offices and paid into our bank account before the credit term expires. You will remain liable for late payment charges if the payment is not registered as cleared funds before the credit term expires.

 

15. ONLINE SETUP SERVICES INCLUDED WITH WEBSITE DESIGN

15.1. Online Setup is included as part of Website Design & Development Services provided by Laughton Creatves.

15.2. These services fall under the Website Design Services category, and all associated terms and conditions apply.

15.3. Hosting, domain registration, content, videos, or images required for the website are not included in the design fee and are the responsibility of the Client.

15.4. The included setup covers a standard website package (up to five pages) to help businesses establish an online presence.

15.5. Laughton Creatves reserves the right to modify or cancel the specifics of the included setup service at any time, with reasonable notice to the Client if applicable.

 

16. WEBSITE TERMS OF USE

You agree that by using this website, you have read and accepted our Terms Of Use & Privacy Policy. By using our services, you agree to the terms of our Privacy Policy, which outlines how we collect, use, and protect your personal data. The Privacy Policy is available at  https://laughtoncreatves.com/privacy-policy/.

Terms Of Use By using our services, you agree to the terms of our Privacy Policy, which outlines how we collect, use, and protect your personal data. The Privacy Policy is available at https://laughtoncreatves.com/privacy-policy/.

Welcome to our website (https://laughtoncreatves.com/) If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern this website’s relationship with you in relation to this website.

The term us or we refers to the owner of the website.

The term you refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Trademarks such as “Analytics” “Ads” “Webmaster Tool” are owned by Google Inc. Other trademarks include “Yahoo” “Ask” “Bing” belongs to their respective owners. Throughout this website, you may find a logo, screenshots from Google and therefore, we would like to mention that:

© 2019 Google Inc. All rights reserved. Google and the Google Logo have registered trademarks of Google Inc.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

When you upload, submit, store, send or receive content to or through our website/Services, you give us (and those we work with) a worldwide license to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Services), communicate, publish, publicly perform, publicly display and distribute such content. The rights you grant in this license are for the limited purpose of operating, promoting, and improving our Services, and to develop new ones. This license continues even if you stop using our website/services.

 

17: LIABILITY FOR OUR SERVICES

17.1. Liability for Our Services: When permitted by law, we, and all our suppliers, vendors, partners, associates, staff, officers and distributors, will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages.

To the extent permitted by law, the total liability of us, and our suppliers, vendors, partners, associates, staff, officers and distributors, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the Services (or, if we choose, to supplying you the Services again).

In all cases, We, and our suppliers, vendors, partners, associates, staff, officers and distributors, will not be liable for any loss or damage that is not reasonably foreseeable.

We recognize that in some countries, you might have legal rights as a consumer. If you are using the Services for a personal purpose, then nothing in these terms or any additional terms limits any consumer legal rights which may not be waived by contract.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

17.2. Newsletter Subscription / Email Opt-in to List: We use a double opt-in process to add interested website visitors to our email list. We follow this double opt-in process to confirm and then reconfirm by sending you a confirmation email to ensure that you are interested in receiving our newsletters and promotional emails. This is in alignment with the CAN-SPAM Act. All our newsletter and promotional email provide you with the option to unsubscribe. We should not be held liable for any damage arising in connection with the subscription service offered on this website. You will hold harmless, protect, and defend the Developer and its subcontractors from any claim or suit arising from the use of our subscription services.

17.3. Privacy Policy: We have established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online.

17.4. Consent for Collection, Use, and Disclosure: Your use of this site and/or your registration for products and services here constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use this website.

17.5. Accountability: We collect, at the time of your registration and your sign-on to its website, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, and information about IP address. We take responsibility for your personal information to ensure compliance with the principles in this Privacy Policy.

17.6. Purposes for Collecting Personal Information: We collect and use personal information for the following Identified Purposes:

  • To understand customer needs regarding our services.
  • To develop and provide our web site and our products and services for our customers.
  • To fulfill your requests for products, services or information.
  • To communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available.
  • To allow customers to access limited-entry areas of our site.
  • To personalize some of our services and products for you and to deliver targeted advertisements and offers.
  • To protect the services, products or rights of – including but not limited to the security or integrity of our website.
  • To identify and resolve technical problems concerning our site, products, and services.

We also use personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing, and other promotional purposes.

17.7. Limiting the Collection of Personal Information: We limit our collection of personal information to only that information which is necessary for the Identified Purposes. We do not direct our site to, nor does it knowingly collect any personal information from children under the age of thirteen.

When you visit our website, a cookie may be placed on your computer or the cookie may be read if you have visited our website previously. We use cookies to allow us to determine which products and services you have already purchased/interested in, so that we do not provide redundant information to you, If you choose to not have your browser accept cookies from our website, you may not be able to view all the text on the screens, or to experience a personalized visit, or to subscribe to certain service and product offerings on our website.

17.8. Disclosure, Processing, and Retention: We do not sell, rent or disclose your personal information to anyone else.

17.9. Security Safeguards: We will use reasonable efforts to protect customers.

 

18. DIGITAL MARKETING & SEO TERMS

18.1. Cascading Campaigns, SEO, and SEM Paid Terms: Laughton Creatves will work to improve the search engine performance for the customer on a month-by-month effort. These efforts are under the Cascading Campaigns that are intended to improve search engine placement and the general Internet appeal of the customer’s website

Search engine placement takes time to show improvement. Search engine improvements may take 30 to 90 days to have an impact on search engine placement.

Payment is made in advance of services each month. If any payments fail or are late we have the right to stop any work or service that Laughton Creatves provides for the customer.

Search engine placement shall be based upon no less than 10 keywords supplied by the customer.  Other keywords may be suggested to Laughton Creatves for inclusion.  Success in getting “Page One” placement may not apply to all keywords.

It should be understood that getting a “Page One” placement for certain keywords is a dynamic process. Once a placement is achieved, the positions may be lost if there is no continuing effort to promote these keywords in an active manner.

Other work requests, such as Google Ads, are done at an extra charge.  The SEO package requested is not all-inclusive.  The scope of work is under the Cascading Campaign program.  Therefore, the development of ads, marketing campaigns, Craig’s list, or other market projects will be quoted separately and in addition to the SEO program.

Organic posts for Facebook, Twitter, Instagram, LinkedIn, and other social media are already in the Cascading Campaigns; however, setting up and maintaining individual social media accounts will be at an extra charge if they are not already included in the service package, and the client shall be responsible for the updating of these accounts.

Websites that are not optimized may affect the overall performance of the search engine placement.  We will suggest optimization improvements to the client.  The work required to make these changes may incur further professional fees.

18.8. Review Management Terms:

  • All reviews provided are real, legit, and non-incentivized. You get an honest review from users based on their experience with your products or services – be it a positive or negative review. For example, if you ordered 10 positive reviews, you may receive 9 positive reviews and 1 negative review. This is because the reviews are genuine and we do not have control over the user’s feedback. In this case, you will only be billed for the 9 positives, and be entitled to 1 more positive review. Contact us if you need further clarification on this.
  • Approximately 17-20 days delivery, depending on the size of your order. Geo-targeted orders may take a longer time.
  • If the Yelp reviews become not recommended within 15 days after being posted, we will NOT be able to offer a replacement. We DO NOT promise all the reviews that we deliver will show/stay/stick under recommended.
  • We deliver orders gradually over a period of time (drip-feed) instead of in one go-to present a natural growth of your brand and protect the safety of your Yelp account. In other words, our smart system automatically spreads the promotion and delivers a small and safe amount of reviews on a daily basis.
  • We can’t deliver them faster than we’re told because we’re trying (BUT DO NOT promise) to get people who are really interested in your business service to leave a review.
  • We do not have a single country targeting. Instead, we support multiple countries (region) targeting. Please note that geo-targeted orders may take a longer time to deliver.

 

19. Footer / Disclaimer Update: By using our services, you agree to the terms of this Terms of Service and our Privacy Policy, available at https://laughtoncreatves.com/privacy-policy.

This website and our services are provided by Laughton Creatves, operating as a sole proprietorship under Glenford Laughton.